Key Features

• Extended service agreement for hardware replacement
• Next business day response time for requests before 3:00 p.m.
• Advance parts replacement included
• Available for complicated network devices
• Service available 8 hours a day, 5 days a week

Know your gear

The Cisco Meraki Return Material Authorization (RMA) service is an optional add - on for existing Cisco Meraki customers with active licenses. This service provides advance replacement for eligible hardware, ensuring minimal downtime. The RMA Only option includes full unit replacement and optional onsite resources, available only when an existing software support service contract is in place. With a response time of next business day for requests made before 3:00 p.m., this service is designed to support complicated network devices efficiently.