Extreme Networks
The Extreme Networks ExtremeWorks Software and Global Technical Assistance Center (GTAC) offers a robust support solution for complicated network devices. This service includes 24/7 access to technical support via phone, ensuring that assistance is available whenever needed. With a response time of just 15 minutes for phone support, users can expect quick resolutions to their technical issues. The service is valid for one year, providing peace of mind and continuous support for your network infrastructure. This offering is designed to enhance productivity and ensure that your network operates smoothly with timely updates and technical assistance.
Mfr#: 97000-AP5010-WW
|SKU#: EXT-DBAA2955-0-WW
Brand
Extreme Networks
Product Line
Extreme Networks ExtremeWorks
Model
Software and Global Technical Assistance Center (GTAC)
Manufacturer
Extreme Networks Services
Product Supported
Complicated network devices
Packaged Quantity
1
ENERGY STAR Certified
No
Coverage Period
1 Year
Service Availability
24 hours a day / 7 days a week
Service Response Time
15 min
Service Sub Type
Phone consulting
System
New releases update - 1 year, Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 2, Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - priority 1, Technical support - phone consulting - 1 year - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 3, Technical support - phone consulting - 1 year - response time: immediate acknowledgment - availability: 24 hours a day / Monday-Sunday - priority 4, Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Limited Warranty
Technical Support
Compatibility Specs
P/N: AP5010-WW