HPE Foundation Care Software Support 24x7 is designed to enhance the reliability of your IT systems through a combination of hardware and software services. This support includes remote diagnosis and assistance for hardware and software issues, as well as onsite repair when necessary. For eligible hardware, the service may also encompass Basic Software Support and Collaborative Call Management for select non - HPE software. Additionally, software support includes remote technical assistance and access to the latest software updates and patches, ensuring your systems are always up - to - date. With a coverage period of 5 years, this service guarantees 24/7 availability, including email and phone consulting, with a response time of just 2 hours.
Mfr#: HD0T6E
|SKU#: HPE-65F1693D-0T6E
Brand
HPE
Product Line
HPE Foundation Care
Model
Software Support 24x7
Manufacturer
Artisoft
Software Name
Aruba ClearPass New Licensing Entry
License Quantity
1000 concurrent endpoints
Licensing Details
For retail customers
Retail / Licensing
Maintenance
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
5 years
Service & Support Details
E-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday, Fax-on-demand - 5 years - availability: 24 hours a day / Monday-Sunday, New releases update - 5 years, Phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday, Web knowledge base access - 5 years
Service Availability
24 hours a day / 7 days a week
Service Response Time
2 hours
Service Sub Type
Phone consulting
Integrated System
Technical support
Compatibility Specs
P/N: R1U37AAE