Key Features

• 1 year extended service agreement
• 9x5 on-site support
• Next business day response time
• Includes parts and labor
• Access to product-specific specialists

Know your gear

HPE Pointnext Tech Care Basic Service is designed to enhance the operational support experience for HPE hardware and software products. This service allows IT teams to focus on proactive improvements rather than just reactive problem - solving. With direct access to product - specific specialists, customers receive tailored technical guidance that helps reduce risks and improve efficiency. The service includes on - site support, ensuring minimal downtime, and covers a range of configurations. Customers can access help through various channels, including telephone support, moderated forums, automated incident logging, and real - time chat, making it a comprehensive solution for maintaining productivity and operational excellence.