Key Features

• 5 years of comprehensive support
• Next business day response
• On-site service availability
• Access to product-specific specialists
• Multiple support channels including phone and chat

Know your gear

HPE Pointnext Tech Care is designed to enhance the operational support experience for HPE hardware and software products. This service empowers IT teams to focus on proactive improvements rather than merely addressing reactive issues. With direct access to product - specific specialists, customers receive tailored technical guidance that helps streamline operations and mitigate risks. The service includes multiple support channels such as telephone assistance, moderated forums with defined response times, automated incident logging, and real - time chat. Additionally, the Comprehensive Defective Material Retention (CDMR) feature allows customers to retain data - retentive components, ensuring data security during replacements. This service is available for a period of 5 years, with on - site support and next business day response time for urgent issues.