Hewlett Packard Enterprise
HPE Pointnext Tech Care Basic Service with Defective Media Retention is designed to enhance the operational support experience for HPE products. This service provides IT teams with proactive assistance, allowing them to focus on improving business processes rather than merely addressing reactive issues. Customers benefit from direct access to product - specific specialists and general technical guidance, which helps in risk reduction and efficiency enhancement. The service includes multiple support channels such as telephone assistance, moderated forums, automated incident logging, and real - time chat. Additionally, the Defective Media Retention (DMR) option allows customers to retain and control their disks and data, ensuring that in the event of a malfunction, a replacement disk is provided promptly. This service is available for a duration of one year, with on - site support during business hours and a next business day response time for urgent issues.
Mfr#: H38Y4PE
|SKU#: HEW-20F9BFF4-Y4PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Basic Service with Defective Media Retention Post Warranty
Manufacturer
Hewlett Packard Enterprise
Coverage Period
1 year
Service Availability
9 hours a day / 5 days a week
Service Location
On-site
Service Response Time
Next business day
Service Sub Type
Parts and labor
Integrated System
Extended service agreement
Compatibility Specs
P/N: 754523-B21, 754523-B21#0D1, 754523-B21#ABA, 754523-B21#B19, 754523R-B21, 754524-B21, 754524-B21#0D1, 754524-B21#ABA, 754524-B21#B19, 754524R-B21, 754525-B21, 754525-B21#0D1, 754525-B21#ABA, 754525-B21#B19, 754525R-B21, 754525R-B21#B19, 775506-B21, 775506-B21#0D1, 775506-B21#ABA, 775506-B21#B19, 775506R-B21, 775506R-B21#0D1, 775506R-B21#B19, 778452-291, 778452-AA1, 778452-B21, 778452R-AA1, 778452R-B21, 778453-291, 778453-AA1, 778453-B21, 778453R-AA1, 778453R-B21, 778454-291, 778454-AA1, 778454-B21, 778454R-AA1, 778454R-B21, 778455-B21, 778455R-291, 778455R-AA1, 778455R-B21, 778456-B21, 778456R-B21, 778457-B21, 778457R-B21, 784099-S01, 784100-S01, 784101-S01, 784102-S01, 784103-S05, 784104-425, 784105-425, 784106-425, 784107-425, 784108-425, 784115R-375, 784988-S05, 784989-S05, 833970-B21, 833970R-B21, 833971-B21, 833971R-B21, 833972-B21, 833972R-B21, 833973-B21, 833973R-B21, 833974-B21, 833974R-B21, 833976-S01, 833978-S01, 833981-S05, 833982-S05, 833986-425, 833988-425, 833990-375, 833991-375, 848832-375, 860104-425, 860134-S01, 869354-B21, 869354R-B21, K8J95A, K8J96A, K8J97A, L9N12A, L9N24A, L9Q26A, M2G18A, M2G19A, M6V63A, P9J01A, P9J02A, P9J04A, P9J12A, Q0K21A