HPE Pointnext Tech Care is designed to enhance the operational support experience for HPE hardware and software products. This service allows IT teams to focus on proactive improvements rather than just reactive problem - solving. With direct access to product - specific specialists, customers receive tailored technical guidance to minimize risks and optimize efficiency. Support is available through various channels, including phone, moderated forums, automated incident logging, and real - time chat. Additionally, the Defective Media Retention (DMR) option allows customers to retain and manage their disks and data, ensuring continuity in case of hardware failure. If a disk malfunctions, HPE provides a replacement while allowing the customer to keep the defective unit for data recovery.
Mfr#: H75B0PE
|SKU#: HEW-3584E9E7-B0PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Basic Service with Defective Media Retention Post Warranty
Manufacturer
HP Post Warranty Services
Packaged Quantity
1
Coverage Period
1 year
Service Availability
9 hours a day / 5 days a week
Service Location
On-site
Service Response Time
Next business day
Service Sub Type
Parts and labor
System
Defective media retention - 1 year, Extended service agreement - parts and labor - 1 year - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Extended service agreement - parts and labor - 1 year - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Extended service agreement - parts and labor - 1 year - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, New releases update - 1 year, Product info support - knowledge base access - 1 year, Product info support - web support - 1 year, Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Technical support - remote diagnosis - 1 year, Technical support - visual remote guidance - 1 year
Integrated System
Extended service agreement
Compatibility Specs
P/N: 712317-001, 712317-201, 712317-291, 712317-371, 712317-421, 712317-AA1, 712317R-421, 712317R-AA1, 712318-001, 712318-201, 712318-291, 712318-371, 712318-421, 712318-AA1, 712318R-371, 712318R-421, 712318R-AA1, 724145-425, 724146-425, 742326-S01, 775590-S01, 783958-S01, 783959-S01, 784918-425, 784919-425, 802243-001, 819185-001, 819185-371, 819185-421, 819185-421#0D1, 819186-001, 819186-371, 819186-421, 819186R-371, 819186R-421, 819187-001, 819187-371, 819187R-371, F9A40A, F9A40AR, F9A41A, F9A41AR, G0M45A, G0M45AR, G4Y03A, J2Q97A, P9B67A, P9B70A