Key Features

• 1-year extended service agreement
• 24/7 on-site support
• 6-hour repair time
• Parts and labor included
• Access to product-specific specialists
• Proactive technical guidance

Know your gear

HPE Pointnext Tech Care Critical Service provides an extended service agreement for one year, offering 24/7 on - site support with a rapid 6 - hour repair time. This service is designed to enhance the operational support experience for HPE hardware and software products, allowing IT teams to focus on proactive improvements rather than reactive problem - solving. Customers benefit from direct access to product - specific specialists, general technical guidance, and a variety of support channels including telephone, moderated forums, automated incident logging, and real - time chat. The service includes parts and labor, ensuring that customers receive timely assistance and expert resources tailored to their specific workloads. With HPE Tech Care, organizations can optimize performance and drive operational excellence from edge to cloud.