Key Features

• 5 years of extended service agreement
• 24/7 on-site support
• 6-hour repair time
• Access to product-specific specialists
• Proactive operational support

Know your gear

HPE Pointnext Tech Care is designed to enhance the operational support experience for HPE hardware and software products. This service enables IT teams to focus on innovation rather than just reactive problem - solving. With direct access to product - specific specialists, customers receive tailored technical guidance that helps reduce risks and improve efficiency. The service includes multiple support channels such as telephone assistance, moderated forums, automated incident logging, and real - time chat. Customers benefit from expert resources knowledgeable in their specific workloads, ensuring that they can manage their assets effectively. The HPE Support Center provides a personalized digital experience, allowing customers to interact with their installed products and access curated knowledge resources. This service is essential for driving operational excellence and optimizing performance from edge to cloud.