Key Features

• 3-year extended service agreement
• 24/7 support availability
• On-site service with 6-hour repair time
• Comprehensive defective material retention
• Access to expert technical resources

Know your gear

HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention is designed to provide extensive operational support for HPE products. This service includes a 3 - year extended service agreement that guarantees 24/7 access to expert technical resources, ensuring that IT teams can focus on enhancing business operations rather than merely addressing reactive issues. Customers benefit from direct access to product - specific specialists, general technical guidance, and multiple support channels, including telephone, moderated forums, automated incident logging, and real - time chat. The service also features on - site support with a rapid 6 - hour repair time, parts and labor coverage, and comprehensive defective material retention, making it an ideal choice for organizations seeking to optimize their IT infrastructure and minimize downtime.