Hewlett Packard Enterprise
HPE Pointnext Tech Care Critical Service with Defective Media Retention is designed to enhance the operational support experience for HPE products. This service provides 24/7 access to product - specific specialists, enabling IT teams to focus on strategic initiatives rather than reactive issues. With a commitment to reducing risk and improving efficiency, customers benefit from multiple support channels, including telephone assistance, moderated forums, automated incident logging, and real - time chat. The service includes on - site support with a rapid 6 - hour repair time, ensuring minimal downtime. Additionally, customers gain access to a wealth of technical resources and self - service tools to manage their assets effectively, driving performance optimization from edge to cloud.
Mfr#: H33L8PE
|SKU#: HEW-7FE0B43B-L8PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Critical Service with Defective Media Retention Post Warranty
Manufacturer
HP Post Warranty Services
Coverage Period
1 year
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Sub Type
Parts and labor
System
Defective media retention - 1 year, Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday, Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Product info support - web knowledge base access - 1 year, Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - remote diagnosis - 1 year, Technical support - remote monitoring - 1 year
Compatibility Specs
P/N: 641016-B21, 641016-B21#0D1, 641016-B21#B19, 641016R-B21, 641016R-B21#0D1, 666157-B21, 666157R-B21, 666158-B21, 666158R-B21, 666159-B21, 666159R-B21, 666160-B21, 666160R-B21, 666161-B21, 666161R-B21, 666162-B21, 666162R-B21, 666163-B21, 666163R-B21, 669663-295, 670656-S01, 670657-S01, 670658-S01, 690141-B21, 690141-B21#0D1, 690141R-B21, 702552-B21, 702552-B21#0D1, 702552R-B21, 724082-B21, 724082R-B21, 724083-B21, 724083R-B21, 724084-B21, 724084R-B21, 724085-B21, 724085R-B21, 724086-B21, 724086R-B21, 724087-B21, 724087R-B21, 724088-B21, 724088R-B21, 735151-B21, 735151-B21#0D1, 735151R-B21, 735151R-B21#0D1, 741446-S01, 741447-S01, 741448-S01, 742688-S01, 745915-S01, 745916-S01, 745917-S01, 764275-S01, C0M80A, C0M82A, C0M82AR