HPE Pointnext Tech Care Critical Service with Defective Media Retention is designed to provide robust operational support for HPE products. This service includes a one - year extended service agreement that guarantees 24/7 availability, ensuring that IT teams can focus on strategic initiatives rather than reactive issues. With a commitment to rapid response, the service promises a repair time of just 6 hours for on - site support, covering parts and labor. Customers benefit from direct access to product specialists, general technical guidance, and a suite of self - service tools that enhance the management of their IT assets. This service not only reduces risk but also promotes efficiency and operational excellence across the IT landscape.
Mfr#: HV9M6PE
|SKU#: HEW-7110BD24-M6PE




Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Critical Service with Defective Media Retention Post Warranty
Manufacturer
HP Post Warranty Services
Coverage Period
1 year
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Sub Type
Parts and labor
Integrated System
Extended service agreement
Covered Configurations
Medium server
Packaged Quantity
1
Service Description
Defective media retention - 1 year, Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday, Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Product info support - web knowledge base access - 1 year, Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - remote diagnosis - 1 year, Technical support - remote monitoring - 1 year
Compatibility Specs
P/N: 767062-B21, 767062-B21#0D1, 767062-B21#ABA, 767062-B21#ABZ, 767062-B21#AC4, 767062-B21#ACC, 767062-B21#ACE, 767062-B21#ACQ, 767062-B21#AKJ, 767062-B21#AR8, 767063-B21, 767063-B21#0D1, 767063-B21#ABA, 767063-B21#ABZ, 767063-B21#AC4, 767063-B21#ACC, 767063-B21#ACE, 767063-B21#ACQ, 767063-B21#AKJ, 767063-B21#AR8, 767063-B21#B19, 767063R-B21, 767063R-B21#B19, 767064-B21, 767064-B21#0D1, 767064-B21#ABA, 767064-B21#ABZ, 767064-B21#AC4, 767064-B21#ACC, 767064-B21#ACE, 767064-B21#ACQ, 767064-B21#AKJ, 767064-B21#AR8, 767064R-B21, 767064R-B21#B19, 776274-001, 776274-031, 776274-291, 776274-371, 776274-421, 776274-AA1, 776274R-001, 776274R-421, 776274R-AA1, 776275-001, 776275-031, 776275-291, 776275-371, 776275-421, 776275-AA1, 776275R-291, 776275R-421, 776275R-AA1, 776276-001, 776276-031, 776276-371, 776276-421, 776276R-421, 780848-035, 780848-425, 780849-035, 780849-425, 780850-035, 780850-425, 780851-425, 780852-425, 780853-S01, 793008-S01, 793010-S05, 834606-001, 834606-031, 834606-371, 834606-421, 834606R-001, 834606R-421, 834607-001, 834607-031, 834607-371, 834607-421, 834607R-001, 834607R-421, 834608-001, 834608-031, 834608-371, 834608-421, 834608R-421, 834611-035, 834611-425, 834612-425, 834613-035, 834613-425, 834614-425, 834615-425, 834616-S01, 834617-S05, 834619-S01, 834620-S01, 844934-S01, 860119-S01, 860120-S01, L9N13A, M0M28A, P9H96A, Q0D77A, Q0U80A#ABZ