Hewlett Packard Enterprise
HPE Pointnext Tech Care Critical Service with Defective Media Retention is designed to provide robust operational support for HPE products. This service includes a one - year extended service agreement that guarantees 24/7 availability, ensuring that IT teams can focus on strategic initiatives rather than reactive issues. With a commitment to rapid response, the service promises a repair time of just 6 hours for on - site support, covering parts and labor. Customers benefit from direct access to product specialists, general technical guidance, and a suite of self - service tools that enhance the management of their IT assets. This service not only reduces risk but also promotes efficiency and operational excellence across the IT landscape.
Mfr#: HV9M6PE
|SKU#: HEW-7110BD24-M6PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Critical Service with Defective Media Retention Post Warranty
Manufacturer
HP Post Warranty Services
Coverage Period
1 year
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Sub Type
Parts and labor
Integrated System
Extended service agreement
Covered Configurations
Medium server
Packaged Quantity
1
Service Description
Defective media retention - 1 year, Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday, Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Product info support - web knowledge base access - 1 year, Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - remote diagnosis - 1 year, Technical support - remote monitoring - 1 year
Compatibility Specs
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