Hewlett Packard Enterprise
HPE Pointnext Tech Care Essential Service provides a robust operational support experience for HPE hardware and software products. This service is designed to help IT teams focus on proactive improvements rather than just reactive problem - solving. Customers benefit from direct access to product - specific specialists and general technical guidance, which aids in enhancing efficiency and reducing risks. The service includes multiple support channels such as telephone assistance, moderated forums, automated incident logging, and real - time chat. Additionally, the Comprehensive Defective Material Retention (CDMR) feature allows customers to retain data - retentive components, ensuring data security during replacements. This service is available 24/7 with a response time of 4 hours for on - site support, covering parts and labor for a duration of one year.
Mfr#: H32Y2PE
|SKU#: HEW-9286ACCE-Y2PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Essential Service with Comprehensive Defective Material Retention Post Warranty
Manufacturer
HP Post Warranty Services
Packaged Quantity
1
Coverage Period
1 year
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Response Time
4 hours
Service Sub Type
Parts and labor
Compatibility Specs
P/N: 437502-B21, 437502-B22, 437502R-B21, 437502R-B22, 437504-B21, 437504-B22, 437504R-B21, 437504R-B22, 437507-B21, 437507R-B21, 458032-B21, 458032R-B21, 458033-B21, 458033R-B21, 458034-B21, 458034R-B21, 461270-001, 461272-001, 469499-B21, 469499R-B21, 469500-B21, 469500R-B21, 481657-001, 481658-001, 508664-B21, 508664R-B21, 508665-B21, 508665R-B21, 508666-B21, 508667-B21, 508668-B21, 696908-B21, 696908R-B21, 779880-S01