HPE
HPE Pointnext Tech Care is designed to enhance the operational support experience for HPE hardware and software products. This service empowers IT teams to focus on proactive improvements rather than merely addressing reactive issues. With direct access to product - specific specialists, customers receive tailored technical guidance that helps streamline operations and mitigate risks. The service includes multiple support channels such as telephone assistance, moderated forums with defined response times, automated incident logging, and real - time chat support. Additionally, the Comprehensive Defective Material Retention (CDMR) feature allows customers to retain data - retentive components, ensuring data security during replacements. Customers must inform HPE support of their intention to keep malfunctioning components prior to replacement, facilitating a seamless support experience.
Mfr#: H38V2PE
|SKU#: HEW-5CF3C157-V2PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Essential Service with Comprehensive Defective Material Retention Post Warranty
Manufacturer
HP Post Warranty Services
Packaged Quantity
1
Coverage Period
1 year
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Response Time
4 hours
Service Sub Type
Parts and labor
Integrated System
Extended service agreement
Compatibility Specs
P/N: 470065-681, 470065-682, 470065-686, 470065-687, 470065-690, 470065-691, 470065-692, 470065-693, 470065-694, 470065-696, 470065-697, 470065-698, 470065-723, 470065-725, 470065-732, 470065-733, 470065-734, 470065-735, 470065-736, 470065-738, 470065-792, 470065-846, 470065-851, 470065-859, 648375-011, 648375-421#0D1, 648375R-001, 648375R-011, 648375R-291, 648375R-371, 648375R-421, 648375R-AA1, 648376-011, 648376-421#0D1, 648376R-001, 648376R-371, 648376R-421, 648376R-AA1, 648377-011, 648377-421#0D1, 648377R-001, 648377R-011, 648377R-291, 648377R-371, 648377R-421, 648377R-AA1, 664043-B21#ACE, 664043R-B21, 664043R-B21#AKM, 664044-B21#ABA, 664044-B21#ACE, 664044R-B21, 664044R-B21#AKM, 664045-B21#ABA, 664045-B21#ACE, 664045R-B21, 686770-S01, 686771-S01, 686772-S01, 686773-S01, 686775-035, 686775-055, 686776-035, 686776-045, 686776-055, 686777-425, 686778-425, 687586-015, 687586R-015, 728447-S01, 740895-B21, 740895-B21#0D1, 740895-B21#ABA, 740895-B21#ABG, 740895-B21#ABZ, 740895-B21#AC4, 740895-B21#ACC, 740895-B21#ACE, 740895-B21#ACF, 740895-B21#ACJ, 740895-B21#ACQ, 740895-B21#AKJ, 740895-B21#AKM, 740895-B21#AR8, 740895-B21#ARB, 740895-B21#B19, 740896-B21, 740896-B21#0D1, 740896-B21#ABA, 740896-B21#ABG, 740896-B21#ABZ, 740896-B21#AC4, 740896-B21#ACC, 740896-B21#ACE, 740896-B21#ACF, 740896-B21#ACJ, 740896-B21#ACQ, 740896-B21#AKJ, 740896-B21#AKM, 740896-B21#AR8, 740896-B21#ARB, 740896-B21#B19, 740896R-B21, 740897-B21, 740897-B21#ABA, 740897-B21#ABG, 740897-B21#AC4, 740897-B21#ACC, 740897-B21#ACF, 740897-B21#ACJ, 740897-B21#AKM, 740897-B21#ARB, 740897-B21#B19, 740897R-B21, 740897R-B21#ABG, 740897R-B21#B19, 740898-001, 740898-011, 740898-031, 740898-421, 740898R-001, 740898R-421, 740899-001, 740899-031, 740899-041, 740899-371, 740899-421, 740899R-001, 740899R-421, 740899R-AA1, 741772-035, 741772-425, 741773-425, 741774-425, 748953-001, 748953-011, 748953-031, 748953-421, 748953R-421, 749355-S01, 749356-S01, 749357-S01