HPE
HPE Pointnext Tech Care is designed to enhance the operational support experience for HPE products, allowing IT teams to focus on innovation rather than reactive problem - solving. This service provides direct access to product - specific specialists and general technical guidance, helping customers to minimize risks and improve efficiency. With multiple support channels including telephone, moderated forums, automated incident logging, and real - time chat, users can access expert resources tailored to their specific workloads. The service includes a one - year extended service agreement with on - site support, parts and labor coverage, and a rapid response time of 4 hours.
Mfr#: H41B4PE
|SKU#: HEW-2EEA94C1-B4PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Essential Service with Defective Media Retention Post Warranty
Manufacturer
HP Post Warranty Services
Packaged Quantity
1
Coverage Period
1 year
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Response Time
4 hours
Service Sub Type
Parts and labor
System
Defective media retention - 1 year, Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday, Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Product info support - knowledge base access - 1 year, Product info support - web support - 1 year, Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3, Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - remote diagnosis - 1 year, Technical support - visual remote guidance - 1 year
Integrated System
Extended service agreement
Compatibility Specs
P/N: 470065-598, 470065-599, 470065-600, 470065-601, 470065-630, 470065-673, 470065-680, 470065-728, 628690-001, 628690-291, 628690-371, 628690-421, 628690-AA1, 628690R-001, 628690R-371, 628690R-421, 628691-001, 628691-291, 628691-371, 628691-421, 628691R-001, 628691R-291, 628691R-371, 628691R-421, 628692-001, 628692-371, 628692-421, 628692R-001, 628692R-371, 628692R-421, 644706-425, 644707R-295, 647339-B21, 647339-B21 SPB1, 647339-B21#0D1, 647339-B21#ABA, 647339-B21#B19, 647339R-B21, 647339R-B21#AKM, 647339R-B21#UUF, 647340-B21, 647340-B21#0D1, 647340-B21#B19, 647340R-B21, 658416-S01, 658417-S01