Hewlett Packard Enterprise
HPE Pointnext Tech Care Essential Service with Defective Media Retention is designed to enhance the operational support experience for HPE products. This service offers a 1 - year extended service agreement that includes 24/7 on - site support, ensuring that IT teams can focus on strategic initiatives rather than reactive issues. With a response time of just 4 hours, this service provides access to product - specific specialists and general technical guidance, helping customers reduce risks and improve efficiency. The service includes parts and labor, remote diagnosis, visual remote guidance, and access to a knowledge base, making it a comprehensive solution for maintaining HPE hardware and software.
Mfr#: H41F4PE
|SKU#: HEW-9ADE05B8-F4PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Essential Service with Defective Media Retention Post Warranty
Manufacturer
HP Post Warranty Services
Packaged Quantity
1
Coverage Period
1 year
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Response Time
4 hours
Service Sub Type
Parts and labor
System
Defective media retention - 1 year, Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday, Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Product info support - knowledge base access - 1 year, Product info support - web support - 1 year, Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3, Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - remote diagnosis - 1 year, Technical support - visual remote guidance - 1 year
Integrated System
Extended service agreement
Compatibility Specs
P/N: 470065-365, 470065-366, 470065-367, 470065-369, 470065-384, 470065-602, 470065-632, 470065-634, 573087-001, 573087-371, 573087-421, 573087-421.BTO, 573087-421.SPB, 573087R-001, 573087R-291, 573087R-371, 573087R-421, 573087R-AA1, 573088-001, 573088-201, 573088-291, 573088-371, 573088-421, 573088-AA1, 573088R-001, 573088R-291, 573088R-371, 573088R-421, 573089-001, 573089-201, 573089-371, 573089-421, 573089-421.SPB, 573089R-001, 573089R-371, 573089R-421, 573090-001, 573090-421, 573090R-001, 573090R-371, 573090R-421, 573122-B21, 573122-B21#0D1, 573122-B21#ABA, 573122-B21#B19, 573122R-B21, 573122R-B21#0D1, 573123-B21, 573123-B21#0D1, 573123-B21#B19, 573123R-B21, 585335-001, 585335-371, 585335-421, 585335R-001, 585335R-371, 585335R-421, 585335R-AA1, 604642-425, 605869-005, 605870-005, 605871-005, 636071-001, 636071-421, 636071R-001, 636071R-421, 636075-001, 636075-421, 636075R-001, 636075R-371, 636075R-421, 636076-001, 636076-421, 636076R-001, 636076R-421, 654841-001, 654841-421, 654841R-001, 654841R-371, 654841R-421, 654853-001, 654853-421, 654853R-001, 654853R-421, 654856-001, 654856-371, 654856-421, 654856R-001, 654856R-371, 654856R-421, 657312-S01, 657313-S01, 676966-S01