Hewlett Packard Enterprise
HPE Pointnext Tech Care Essential Service with Defective Media Retention provides a robust operational support experience for HPE products. This service includes a one - year extended service agreement with 24/7 on - site support, ensuring that IT teams can focus on strategic initiatives rather than reactive issues. Customers benefit from direct access to product - specific specialists, general technical guidance, and multiple support channels including phone, moderated forums, automated incident logging, and real - time chat. The service guarantees a 4 - hour response time for parts and labor, enhancing productivity and minimizing downtime. With this service, organizations can reduce risks and continuously seek more efficient operational methods.
Mfr#: H41G4PE
|SKU#: HEW-E487F3B3-G4PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Essential Service with Defective Media Retention Post Warranty
Manufacturer
Hewlett Packard Enterprise
Packaged Quantity
1
Coverage Period
1 year
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Response Time
4 hours
Service Sub Type
Parts and labor
System
Defective media retention - 1 year, Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday, Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Product info support - knowledge base access - 1 year, Product info support - web support - 1 year, Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3, Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - remote diagnosis - 1 year, Technical support - visual remote guidance - 1 year
Integrated System
Extended service agreement
Compatibility Specs
P/N: 438084-001, 438084-291, 438084-371, 438084-421, 438084-AA1, 438084R-001, 438084R-291, 438084R-371, 438084R-421, 438084R-AA1, 438087-001, 438087-291, 438087-371, 438087-421, 438087-AA1, 438087R-001, 438087R-291, 438087R-371, 438087R-421, 438087R-AA1, 438088-001, 438088-291, 438088-371, 438088-421, 438088-AA1, 438088R-001, 438088R-291, 438088R-371, 438088R-421, 438088R-AA1, 438089-001, 438089-291, 438089-371, 438089-421, 438089-AA1, 438089R-001, 438089R-291, 438089R-371, 438089R-421, 438089R-AA1, 451993-001, 451993-291, 451993-371, 451993-421, 451993-AA1, 451993R-001, 451993R-291, 451993R-371, 451993R-421, 451993R-AA1, 452291-B21, 452291-B21#0D1, 452291-B21#B19, 452291R-B21, 456521-B21, 456521-B21#ABA, 456521-B21#ABZ, 456521-B21#ACC, 456521-B21#ACE, 456521-B21#ACQ, 456521-B21#AR8, 456521-B21#B19, 470064-740, 487362-001, 487362-421, 487362R-001, 487362R-371, 487362R-421, 487363-001, 487363-421, 487363R-421, 487364-001, 487364-421, 487364R-371, 487364R-421, 487365-001, 487365-421, 487365R-001, 487365R-291, 487365R-371, 487365R-421, 487366-001, 487366-421, 487366R-001, 487366R-421, 487366R-AA1, 487381-B21, 487381-B21#0D1, 487381-B21#ABA, 487381R-B21, 487381R-B21#0D1