HPE
HPE Pointnext Tech Care is designed to enhance the operational support experience for HPE products, allowing IT teams to focus on proactive improvements rather than just reactive problem - solving. This service provides direct access to product - specific specialists and general technical guidance, helping customers reduce risks and improve efficiency. With multiple support channels including telephone, moderated forums, automated incident logging, and real - time chat, users can access expert resources tailored to their specific workloads. The service includes a 1 - year extended service agreement with on - site support, covering parts and labor, and guarantees a response time of 4 hours, available 24/7.
Mfr#: H41K1PE
|SKU#: HEW-98715265-K1PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Essential Service with Defective Media Retention Post Warranty
Manufacturer
HP Post Warranty Services
Packaged Quantity
1
Coverage Period
1 year
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Response Time
4 hours
Service Sub Type
Parts and labor
System
Defective media retention - 1 year, Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday, Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Product info support - knowledge base access - 1 year, Product info support - web support - 1 year, Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3, Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - remote diagnosis - 1 year, Technical support - visual remote guidance - 1 year
Integrated System
Extended service agreement
Compatibility Specs
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