Hewlett Packard Enterprise
HPE Pointnext Tech Care Essential Service with Defective Media Retention is designed to offer robust operational support for HPE products. This service includes a one - year extended service agreement that operates 24/7, providing on - site assistance with a response time of just 4 hours. It allows IT teams to focus on proactive improvements rather than merely reacting to issues. Customers benefit from direct access to product - specific specialists, general technical guidance, and multiple support channels, including phone, moderated forums, automated incident logging, and real - time chat. This service not only reduces risks but also enhances operational efficiency by providing expert resources tailored to specific workloads.
Mfr#: H41K4PE
|SKU#: HEW-DBCE44F3-K4PE
Brand
HPE
Product Line
HPE Pointnext Tech Care
Model
Essential Service with Defective Media Retention Post Warranty
Manufacturer
HP Post Warranty Services
Packaged Quantity
1
Coverage Period
1 year
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Response Time
4 hours
Service Sub Type
Parts and labor
System
Defective media retention - 1 year, Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday, Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Product info support - knowledge base access - 1 year, Product info support - web support - 1 year, Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3, Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - remote diagnosis - 1 year, Technical support - visual remote guidance - 1 year
Integrated System
Extended service agreement
Compatibility Specs
P/N: 470065-796, 470065-798, 470065-799, 470065-800, 470065-802, 470065-805, 470065-806, 470065-807, 470065-808, 470065-809, 470065-810, 470065-814, 470065-826, 470065-832, 470065-861, 470065-862, 470065-863, 470065-864, 712327-001, 712327-011, 712327-031, 712327-041, 712327-051, 712327-421, 712327R-001, 712327R-421, 712328-011, 712328-051, 712328R-001, 712328R-371, 712328R-421, 712329-011, 712329-051, 712329-371, 712329-AA1, 712329R-001, 712329R-011, 712329R-371, 712329R-421, 712329R-AA1, 722445-B21#0D1, 722445-B21#A2S, 722445-B21#ABA, 722445-B21#ABG, 722445-B21#ABJ, 722445-B21#ABZ, 722445-B21#AC4, 722445-B21#ACC, 722445-B21#ACE, 722445-B21#ACF, 722445-B21#ACJ, 722445-B21#ACQ, 722445-B21#AKJ, 722445-B21#AKM, 722445-B21#AR8, 722445-B21#ARB, 722445-B21#ARS, 722445-B21#B19, 722445R-B21, 722445R-B21#ABG, 722445R-B21#AKM, 722445R-B21#B19, 722446-B21#0D1, 722446-B21#A2S, 722446-B21#ABA, 722446-B21#ABG, 722446-B21#ABJ, 722446-B21#ABZ, 722446-B21#AC4, 722446-B21#ACC, 722446-B21#ACE, 722446-B21#ACF, 722446-B21#ACJ, 722446-B21#ACQ, 722446-B21#AKJ, 722446-B21#AKM, 722446-B21#AR8, 722446-B21#ARB, 722446-B21#ARS, 722446-B21#B19, 722446R-B21, 722446R-B21#ABZ, 722446R-B21#ACC, 722446R-B21#B19, 722447-B21#0D1, 722447-B21#A2S, 722447-B21#ABA, 722447-B21#ABG, 722447-B21#ABJ, 722447-B21#ABZ, 722447-B21#AC4, 722447-B21#ACC, 722447-B21#ACE, 722447-B21#ACF, 722447-B21#ACJ, 722447-B21#ACQ, 722447-B21#AKJ, 722447-B21#AKM, 722447-B21#AR8, 722447-B21#ARB, 722447-B21#ARS, 722447-B21#B19, 722447R-B21, 722447R-B21#ABG, 722447R-B21#ARB, 722447R-B21#B19, 724160-035, 724160-045, 724160-055, 724160-425, 724162-425, 725154R-AA5, 725156R-015, 736327-001, 736327R-001, 736661-S01, 736662-S01, 742298-035, 742298-425, 768729-001, 768729-031, 768729-041, 768729-051, 768729-421, 768729R-001, 768729R-421, 768748-001, 768748-031, 768748-041, 768748-051, 768748-421, 768748R-001, 768748R-421, 768752-035, 768752-425, 777882-S01, 783312-S01, J2Q96A, K1M65A