Hewlett Packard Enterprise
The HPE Pointnext Tech Care Essential with Defective Media Retention is an extended service plan designed to provide peace of mind and confidence in your IT operations. This service includes on - site maintenance, parts and labor support, and a 5 - year coverage period. With 24/7 availability and a 4 - hour response time for parts and labor, you can ensure that your systems remain operational and efficient. The service also features defective media retention, allowing you to keep any faulty components for further analysis. This plan is ideal for businesses looking to enhance their IT support and minimize downtime.
Mfr#: HU4A7A5#R2M
|SKU#: HEW-D9A8E344-5R2M
Brand
HPE
Product Line
HPE Tech Care
Model
Essential Service with Defective Media Retention
Manufacturer
Hewlett Packard Enterprise
Software Name
HPE Integrated Lights-Out (iLO) Advanced Pack non Blade
Licensing Details
Per Socket License
Packaged Quantity
1
Coverage Period
5 Year
Service & Support Details
Defective media retention - 5 years, New releases update - 5 years, Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2/3, Phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Service Availability
24 hours a day / 7 days a week
Service Response Time
15 min
Service Sub Type
Phone consulting
Limited Warranty
Technical Support