The HPE Proactive Care 24x7 Service is designed to enhance the stability and operation of your converged infrastructure. This service provides an integrated set of reactive and proactive support options, ensuring that your servers, operating systems, hypervisors, storage, and networks work seamlessly together. With a commitment to rapid incident resolution, this service includes access to advanced technical solution specialists who manage your case from start to finish, minimizing business impact and expediting critical issue resolution. The service features a 1 - year extended agreement with on - site support, parts and labor included, and a response time of just 4 hours, available 24/7.
Mfr#: U1LV7PE
|SKU#: HEW-7A47E24C-V7PE
Manufacturer
HP Post Warranty Services
Brand
HPE
Product Line
HPE Proactive Care
Model
24x7 Service with Comprehensive Defective Material Retention Post Warranty
Packaged Quantity
1
Class of Equipment
Storage arrays
Type
Extended service agreement
Service Included
Parts and labor
Full Contract Period
1 year
Location
On-site
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Comprehensive defective material retention - 1 year, Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Product info support - web knowledge base access - 1 year, Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday, Technical support - remote diagnosis - 1 year